1. Terms and Conditions
Last Updated: 2025-01-20
1. General Information
Welcome to FloofPoofa. By accessing our website (https://floofapoofa.eu) or making a purchase, you agree to the following terms and conditions.
- Business Name: FloofPoofa
- Registered Address: 12 Hristo Botev, Simeonovo, 8665, Bulgaria
- VAT Number: N/A
- Contact Email: support@floofapoofa.eu
2. Products and Pricing
- All prices are listed in EUR and include applicable VAT.
- We reserve the right to modify prices and product descriptions at any time without notice.
3. Orders and Payment
- Payment is required at checkout via Paypal and Stripe.
- Orders are confirmed upon receipt of payment.
4. Shipping and Delivery
- We ship to to the entire world.
- Estimated delivery times are 8-10 business days, but delays may occur.
5. Returns and Refunds
- See our Shipping and Returns Policy for details.
6. Liability
We are not responsible for any damages caused by improper use of our products.
7. Governing Law
These terms are governed by the laws of Bulgaria.
2. Privacy Policy
Last Updated: 2025-01-20
FloofPoofa is committed to protecting your privacy. This policy explains how we handle your personal data in compliance with GDPR.
1. Data We Collect
- Name, email, phone number, and address.
- Payment details (processed securely by third parties).
- Cookies and browsing data (see our Cookie Policy).
2. How We Use Your Data
- To process orders and deliver products.
- For customer support and communication.
- To improve website functionality and user experience.
3. Sharing Your Data
- Payment gateways ([e.g., Stripe, PayPal]).
- Shipping providers ([e.g., DHL, FedEx]).
- Analytics tools ([e.g., Google Analytics]).
4. Your Rights
- Access, correct, or delete your data.
- Withdraw consent for data processing.
Contact us at support@floofapoofa.eu for any concerns.
3. Cookie Policy
Last Updated: 2025-01-20
Our website (https://floofapoofa.eu) uses cookies to improve your browsing experience.
1. What Are Cookies?
Cookies are small text files stored on your device.
2. Types of Cookies We Use
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: Help us understand site usage.
- Marketing Cookies: For personalized ads.
3. Managing Cookies
You can manage cookies via your browser settings or our cookie banner.
4. Shipping and Returns Policy
Last Updated: 2025-01-20
1. Shipping Information
- We ship to [list regions/countries].
- Shipping costs are calculated at checkout based on the delivery location.
2. Delivery Times
- Standard delivery: 8-10 business days.
- Delays may occur due to unforeseen circumstances.
3. Returns and Refunds
- If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at support@floofapoofa.eu. This quick and simple step will help us provide a speedy resolution.
- Because products are made to order, we do not accept general returns or sizing-related returns.
- PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
- Credit/Debit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
4. How to Initiate a Return